Frequently Asked Questions
Discover everything you need to know about our limited-edition handcrafted eyewear.
What makes Jacques Marie Mage frames unique?
Our frames are produced in strictly limited-edition batches. Each pair is handcrafted in Japan or Italy using premium materials like 10mm block acetate and precious metals, drawing inspiration from historical motifs and cultural icons.
How long does domestic and international shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping times vary by destination but generally range from 7-14 business days. All shipments are fully insured and require a signature upon delivery.
What is your return policy?
We accept returns on unworn, pristine items within 14 days of delivery. All original packaging, including the limited-edition box and certificate of authenticity, must be included to qualify for a full refund.
Do you offer prescription lens services?
While our online store primarily provides sun and optical frames with demo lenses, we recommend visiting an authorized JMM optical partner to have your custom prescription lenses professionally fitted.
How can I verify the authenticity of my frames?
Every authentic pair of JMM glasses comes with a hand-numbered certificate of authenticity and a unique serial number engraved on the inner temple, ensuring your piece is a genuine part of our limited production run.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.